Guest Information, Extras, Check In & Help
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7 bedroom woodland lodge with two hot tubs for 14 in the Staffordshire Moorlands
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Conveniently lodged in the protected woodlands at the well established Ramshorn Estate, between Alton Towers and the Peak District, this huge detached seven bedroom / fourteen sleep holiday home with two hot tubs, is the perfect all season retreat for large family get-togethers.
(any underlined text or buttons are weblinks)
Highlights...
- 2 private hot tubs (6 persons in each)
- Log burner
- Barbecue
- Large patio area with large table and benches
- Sleeps 14 (max over the age of 2 years)
- 7 bedrooms (4 kings with en suite, 2 twins with en suite, 1 twin with en suite / can be a superking)
- Ground floor toilet, cloakroom, utility and shower room
- Large dining table
- Self catering (everything needed to cook and eat with but consumables are not included)
- Smart TV’s
- WiFi
- Beds made ready and towels provided (indoor use only)
- Off-Road Parking (on car per bedroom, more available)
- Dogs allowed (pre-booking and payment required)
- Centrally located…
- 5 mins to Alton Towers
- 10 mins to The Peak District
- 30 mins from M6 & M1
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Ramshorn Estate…
Owned and managed by Amos Holiday Homes, nestled in a tranquil leafy corner of the Staffordshire Moorlands countryside, Ramshorn Estate offers peace, relaxation and fun get-togethers just a few minutes away from the thrills and excitement of the UK’s biggest theme park, Alton Towers.
Set in 30 acres of natural protected woodland near the edge of the spectacular Peak District National Park and Derbyshire Dales, it’s the ideal base, whatever your holiday plans.
Centrally located (within easy reach of the M1 and M6), Ramshorn Estate is perfect for exploring some superb countryside, trying outdoor pursuits, wandering around one of the many historic local market towns with their boutique and antique shops and cafes, as well as visiting a whole range of attractions within easy reach.
With many sizes to choose from, these detached and spacious modern lodges range from one to nine bedrooms and can accommodate groups of up to 18 people and all allow dogs.
These woodland lodges are fully self-catering and offer comfort and simple stylish contemporary furnishings at a high standard. When you’ve been out for a few hours, you’ll have the luxury and peace of your woodland lodge to return to… snuggle up by a cosy log burner, enjoy a barbecue, or soak away in your own private hot tub (serviced daily). Some have a games room and sauna.
Included in the price is linen and towels (beds made), car parking (one car per bedroom, more spaces available), fast fibre WiFi internet and smart TV’s with bluetooth audio.
Whether you’re planning a romantic rural getaway, a family gathering, time with close friends, shopping and drinks in Derby, an action-packed holiday exploring the area or a relaxing break, there’s a lodge here to suit your holiday plans.
This woodland lodge…
Throwley woodland lodge was built in 2023-24 by Amos Group and is now managed by Amos Holiday Homes.
Finished to a high quality, this light, modern and spacious open plan self catering accommodation is provided over two large floors…
In total to accommodate 14 guests over the age of 2 years (infants aren’t counted and may use their own travel cots):
First Floor:
5 bedrooms (3 kings with en suite, 2 twins with en suite).
Ground Floor:
Kitchen, fully equipped for self catering with a long table to fit everyone around.
Lounge with comfy sofa’s, a large smart TV and a log burner.
(Games Console Rental available in the Extras section below).
Toilet, cloakroom, utility.
2 bedrooms (king and twin) each with an en suite.
Access to the rear garden…
Large Patio:
BBQ.
2 hot tubs (6 adults in each).
Large table with benches.
Outdoor wet-room (shower/sink/toilet).
For a visual representation, please see the Active Floor Plans section below…
VERY IMPORTANT:
All information we present here and on our website must be read and agreed to as we cannot be held responsible for guests not absorbing this information and then becoming disgruntled with us… it is in your interest.
Please kindly read (and ask questions if necessary) before booking and again before travel to avoid any incorrect expectations or complications on arrival and to enter and use our facilities properly.
We will provide you with details on how to obtain access, what to take what not to take etc.
We have done the best we can and invested a lot of time and money to help you enjoy the smoothest arrival possible, so please follow our procedures closely, for your benefit.
A BIT ABOUT US FOR YOUR PEACE OF MIND:
We are a family run company, have been successfully providing holiday accommodation for over 20 years and are continually expanding.
Our parent company is a builder/redeveloper with over 30 years experience, specialising in quality bespoke traditional and contemporary properties.
Our portfolio currently consists of 19 properties, expanding to over 25 in 2024.
We have Cosy Cottages, Woodland Retreats and Unique Conversions in The Peak District, Anglesey, Deryshire Dales and Staffordshire Moorlands.
All properties are serviced and maintained by our own staff of cleaners, tradespersons and handy-persons, so you can trust us as much as anyone!
With having so many holiday homes, guests and staff to look after, our small team has created methods of management to be as efficient as possible, which are mostly electronic, but there are humans behind it all!
No one is perfect but we do our best we can for you!
CONTACT:
Agent chat where applicable, and office email is only for admin and only during office hours, also please don’t call the single phone number we have… Instead of relying on one person with one out of hours number we have an electronic system for OUT OF HOURS HELP set up which reaches enough of the right staff to deal with any issues as quickly as possible. Details will be provided before arrival when you check in online.
In the interest of fraud prevention and clarity we will only discuss bookings and out of hours help with the lead guest who are ultimately responsible, even if not in the property at the time of a problem.
It is very inefficient to receive calls and messages from various people who we don’t recognise from the booking/check in details.
PRICING & OCCUPANCY:
Prices are based on property capacity rather than actual occupancy.
Maximum occupancy is in the title of this listing. Guests are counted as anyone over the age of 2 years (infants aren’t counted, travel cots are not provided but guests may take their own child equipment).
Extra visitors are generally not allowed.
ONE OFF SET UP & CLEANING FEES:
As you will see on many listings, they are standard practise on Airbnb and are a transparent way of pricing, in that they are not hidden in a nightly rate.
If they were hidden in a nightly rate it would be unfair, especially for guests staying for a while.
There is no method on Airbnb for setting the first night of a stay at a high rate to cover the one off fees, then subsequent nights at a lower rate to just cover rental costs.
So the cleaning fee per booking does this job well.
We appreciate that they may look high (and they are different for each property as all are different sizes with different facilities) but we ask you to consider that in general we do not provide shared facilities like a hotel, most of our facilities are private and most properties have a hot tub, some have two! Between each booking we always drain, clean, refill, reheat, treat and maintain them daily during your stay.
Some properties have a sauna, barbecue and fire, we use a professional laundry company for towels and bed sheets and we also employ full time professional cleaning teams, trades and maintenance staff and do not profit from their work, we pay them for you.
DOGS:
2 dogs are permitted for £30 each (pre-arranged and payable prior to arrival), any additional dogs are permitted only at the owner’s discretion and for an additional fee of £30 each. No dog is to be left unattended whatsoever. Dogs are not permitted in bedrooms or on furniture including sofas and should sleep in a crate. Guests are liable for all damage and or extra cleaning caused by their dogs. Guests must remove all traces (inside and out) from the property of pet occupation before departure. The property owner reserves the right to levy any additional charge for any extra cleaning required after guest occupancy. Outside of the property, dogs must always be kept on a lead and not allowed to roam, not all areas are fenced off. Dogs causing too much noise, especially after dark, may be asked to leave.
CHECK IN ONLINE:
This occurs via our website and provides you with…
– Information about your holiday home and its facilities.
– Directions to it.
– The opportunity to book and pay for extras.
– Information regarding out of hours Help.
– The method of paying a refundable security deposit of £150.
– ACCESS DETAILS ARE SENT WHEN CHECK IN IS COMPLETE AND REFUNDABLE SECURITY DEPOSIT PAID (please check your email inbox and junk folder).
ARRIVALS & DEPARTURES:
Arrivals are always from 4pm, departure by 10am.
Our staff work at many locations, and never know how much work they may be faced with by guests vacating the morning of a new arrival until they enter the property to check, therefore we have to plan their work carefully and there is no room in their schedule to cater for earlier arrivals or later departures.
We do accept last minute bookings too, so if you believe the property to be empty before after you, that may change at very short notice.
WHAT TO EXPECT OF YOUR HOLIDAY HOME:
Please bear in mind that all of our holiday homes are not someone’s home, they are set up just for guests, so you will find it clean, well equipped, not over-furnished and not cluttered with any particular taste forced upon you. We all have our own preferences when it comes to how beds and sofas feel; we install what we have found appeals to most people and to last as long as possible, but it is impossible to cater for all tastes.
OUR TAKE ON SELF CATERING:
…it’s Self Catering!
We don’t choose your tea and coffee etc for you, then over charge you and hide the costs in the rental rates, same as we wouldn’t want to give you laundry products etc which you may be allergic to, so we just keep the prices as low as we can and ask guests to take ALL consumables so you’re not left wondering what is there when you arrive.
Active Floor Plans...
(select a circle for where you’d like to view the area from)
Coming soon…
Gallery...
360 Panorama...
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Video...
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Local area...
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Walks on the doorstep (0 mins)
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The Star at Cotton (gastro pub & cozy bar – 2 mins by car 10 mins on foot)
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Alton Towers (5 mins)
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Daltons Dairy (5 mins)
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Dimmingsdale (5 mins)
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Peak Wildlife Park (10 mins)
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The Peak District (10 mins)
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Easy cycling routes (10 mins)
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Dovedale Stepping Stones & Ilam (15 mins)
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Churnet Valley Railway (15 mins)
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Carsington Water (30 mins)
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Trentham Estate (Shopping Village, Gardens and Monkey Forest – 35 mins)
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Matlock (40 mins)
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Bakewell (50 mins)
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Chatsworth House (50 mins)
(times by car)
The list goes on and on…
Don’t just take our word for it, have a look around…
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Rules...
Property guide...
Introduction
Dear Guests,
It’s our absolute pleasure to help you have a relaxing, fun break and create new memories!
Naturally, reading T’s & C’s isn’t very exciting, but please keep in mind that they are published for the benefit of everyone concerned, and must be agreed to and adhered to.
All instructions, guides and information provided are to the best of our knowledge and intended to help you all have the best time you can.
Hopefully, we have covered everything you need to know here and throughout the website.
We sincerely hope you enjoy your stay!
Best wishes and happy holidays,
Amos Holiday Homes
General Rules & The Small Print
General Rules (please see and expand the image in the section above)
Summary of The Small Print
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Booking Terms
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Check In online
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Identification
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Refundable Security Deposit
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Fees
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Use of Facilities
Before Travel
Here you will find out what is included, what is not, what you can/should take, and what you can’t take, sorry!
Please ensure that you have completed your check in online before travel (in a separate section further below).
It is only complete when you have received your key safe code.
2 dogs are permitted for £30 each (pre-arranged and payable prior to arrival), any additional dogs are permitted only at the owner’s discretion and for an additional fee of £30 each. Dogs found in residence not pre-arranged will be subject to an additional fee of £50. No dog is to be left unattended whatsoever. Dogs are not permitted in bedrooms or on furniture including sofas and should sleep in a crate. Guests are liable for all damage and or extra cleaning caused by their dogs. Guests must remove all traces (inside and out) from the property of pet occupation before departure. The property owner reserves the right to levy any additional charge for any extra cleaning required after guest occupancy. Outside of the property, dogs must always be kept on a lead and not allowed to roam, not all areas are fenced off. Dogs causing too much noise, especially after dark, may be asked to leave.
Bed linen and towels (for indoor use only) are provided and made up ready (generally white and are owned by an external laundry company so please take good care of them as they reject and charge us if they are stained, damaged or lost, so we have to pass the charges on to you).
Irons and ironing boards are supplied.
The log burner (if installed) takes clean, dried wood logs only, not coal. Coal will cause damage. Please do not use anything other than matches, paper and kindling to light the fire. Using flammable fire lighters will cause damage.
For coffee, we supply cafetières so any ground coffee will do (no need for specific pods or filter paper).
Each property has at least one fridge and freezer and extra where guest capacity is higher. Please do not over-fill them, especially the door shelves as they are not designed to take lots of heavy bulky items, and cooling times will obviously increase with overfilling, especially during warmer months and if you have travelled with non chilled items and then load them in.
All of our accommodation is provided on a self catering basis with enough cooking/eating equipment per property for the maximum capacity of guests. We don’t provide any kitchen or bathroom consumables or include them in our pricing structure as everyone has their own tastes and choices, so why would we force our choices on them and charge for them? Guests must take their own food, drink, condiments, oils, seasoning, spices, toiletries and cleaning products.
It is usually possible to arrange supermarket deliveries to all of our properties, but this must be arranged for after your arrival. At Ramshorn Estate, online supermarket may use plot numbers instead of properties names, if that is the case please refer to the site map in the “Location…” section above.
More details on local amenities, shops etc should be available in the Amos Holiday Homes Unofficial Guide to the Local Area
We recommend that you take the following…
- Extra towels, gowns and sensible non-slip footwear etc for the hot tub, if installed
- Seasoning, spices, sauces, oils and hot drink ingredients
- Toiletries and toilet roll
- Bin bags
- Cleaning products
- Device chargers and hair dryers (PAT tested)
- Instant light BBQ coal (if BBQ installed)
- Own travel cot and child safety related equipment
The following are not supplied sorry!:
- Hair dryers
- Clothing steamers
- Torches/lanterns/candles
- USB sockets, device chargers
- Travel cots
- Christmas decorations (we try to be all inclusive, also lights and decorations may cause damage/risk of fire)
Please do not take any of the following, they are not allowed sorry!:
- Tents, gazebo’s/portable shelters
- BBQ’s, fire-pits, candles, open flame lanterns
- LPG or flammable liquids.
Please prepare for the unforeseen and for events beyond anyone’s control such as adverse weather etc by bringing appropriate provisions and equipment for your stay (including some good old fashioned games and entertainment!).
As our properties are generally located in rural and conservation sensitive locations, please be aware that paths, driveways and some roads may not be tarmac’d, treated or cleared of debris during adverse weather conditions, the grass may be long and wet, the ground uneven and not all areas and water features are fenced. There may be little or no street lighting, therefore we recommend you bring a torch for use during the hours of darkness. If you are travelling to us in the winter please consider arriving in suitable vehicles (recreational off-road vehicles are not allowed sorry).
Please arrive in a minimal number of vehicles where you can. There is enough parking outside each property (or as otherwise directed) for one car per bedroom, but any cars that cannot fit onto the property drive should park in another area and so that they cause no obstruction, otherwise they must be parked off site.
Please, in any circumstance, DO NOT leave a vehicle blocking a road so that emergency vehicles cannot gain access.
Please also note that we currently don’t have any Electric Vehicle charging facilities, we have not tested or been insured for it and they may cause damage to the power supply, so please don’t plug any vehicles into our mains at all. We will update this in the future when specific EV charging point have been installed.
Location and Directions
Please see the Location section further up this page for the address, which is a weblink to the location on Google Maps, and the Google Maps window which should allow you to zoom and obtain directions.
Arrival
Normal arrival time is any time after 4pm.
Requests for early arrivals is probably our most frequently asked question…
These are subject to other bookings and cleaning schedules (the cleaners never know until the day how much work is required so we can never honestly predict an actual ready time, but we try to ensure it is ready by 4pm). We really do appreciate that you want to get on with your holiday ASAP, but if we spend all day replying to requests it will slow progress. If you arrive early and the cleaners are still there, to keep your booking secure, they are instructed to not let anyone in (this will also slow their progress), to lock up, and to set your personal code on the key safe.
Inside the property you will find bedding (already made up) and towels, these must only be used inside, we recommend you take extra towels etc for the outdoors. There will also be enough equipment, for cooking, refrigeration, freezing and laundry for the capacity of guests.
Regarding the condition of the property and your refundable security deposit, we have a system of a cleaner and a checker, usually the same teams cleaning the same properties. The properties are also maintained by our own staff, therefore, we are usually aware of any wear/tear and damaged/missing items and strive to rectify things when we can, which is not always possible during back to back bookings. Please be assured that there should be no need to inform us of this, however, if you feel it affects your stay, please be in touch with staff in person or via the Help contact form and please also inform us ASAP of any damage etc caused by your group so that we can rectify it ASAP for yourselves and subsequent guests.
Between all bookings, hot tubs (if installed) will be completely drained & sanitised for your own group’s wellbeing. Details of the general condition, settings, temperatures and chemical balances are recorded at least daily. Please kindly bear in mind that if we have had a booking vacating on the day of your arrival, sufficient time must be allowed for the large volume of fresh cold water to heat up. Please do not disrupt the reheating process, do not attempt to alter hot tub temperature or settings, do keep the lid on to retain heat as much as possible and you must not use the hot tub until you have read all of the HOT TUB T’s & C’s & INSTRUCTIONS, these are detailed in The Small Print and must be adhered to at all times (if necessary, contact us before use so that we can guide you), failure to do so may incur charges for damages or your hot tub may be closed and decommissioned due to misuse.
Hot Tubs, if your property has them…
Important to read BEFORE USE for your benefit …
This is just a polite reminder to help keep your tub fresh for the duration of your stay but you MUST read the guidelines in the welcome book BEFORE you use it for health and safety reasons.
They are sanitised and carefully balanced with chemicals before you arrive and we try our best to get them as close to 38c as possible for around 4pm (a challenge with busy changeovers!).
We check and maintain the hot tubs for guests daily.
If you follow our guidelines our hot tubs will remain clean and at the right temperature.
Keep the lid on as much as possible…
-Too much direct sunlight can reduce chemical effectiveness.
-No debris enters the water.
-Do not turn it off!
-Maintain the correct temperature (do not tamper with controls or it may become unusable)…
38c is the max temperature – any hotter and there is a risk to low blood pressure, children’s thinner/more sensitive skin, and chemicals deplete quicker.
All hot tubs are only supposed to be used for short periods for reasons of health and safety and none are capable of maintaining 38c with the lid off in our climate.
Please don’t take this the wrong way(!) but only good hygiene can keep a hot tub nice and clear and warm…
Chemicals can only do so much and cannot always rescue a cloudy or contaminated tub.
You get one fill of fresh water included in the price.
Please ensure you:
-Shower before use and wash away any sun lotion, makeup, fake tan, hair dye, deodorants etc.
Use your own towels, our white towels are not to be used for this or outside, if so charges will apply by our supplier.
-Keep all food, drink, dirt and debris away.
Keep your nice cocktails (or mocktails) away from the tub or you’ll end up with a nastytubtale!
Failure to keep a tub clean can result in it being drained and closed for your health and safety.
If you want it to be re-filled to continue using it, charges will apply.
If broken glass is found in/around the tub it will be closed until it can be deep cleaned and thoroughly checked.
We only have your health, safety and enjoyment in mind so…
PLEASE REMEMBER TO READ THE FULL HOT TUB GUIDE IN THE SMALL PRINT BEFORE USE.
Access
Access codes are provided to the lead guest only once check in online has been completed and the refundable security deposit has been paid.
The key is located inside a, electronic key safe by the door to the property.
The code is specific to your booking and is only valid between your scheduled arrival date and time and departure date and time.
Please enter the code provided by email by pressing firmly (a “beep”/tone confirms each successful press) followed by the “tick” button.
If you make a mistake, press the “X” button then start again.
We strongly recommend that for security reasons and to avoid loss and subsequent lock replacement charges (our keys cannot be replicated), that you keep the keys in the key safe as much as possible. It also helps staff if they need to go into the property to carry out any urgent maintenance or checks in your absence.
The charge for lost keys is a minimum of £100.
Extras
Please see the Extras button/link below this property guide. Please bear in mind that requesting items may cause a call out for a member of staff so all costs must be covered. To summarise…
Dogs, Logs, High chairs, Extra car parking are available, also…
Hot tub/s – if you booked direct at a cheaper price and opted for no hot tub, you may order/purchase use of them if you change your mind.
Sauna – if you are not staying at Beresford, Beresford is unoccupied, and you ‘d like to use the sauna, this may also be possible via a booking form on our website, first come first served, and this can only requested and confirmed on the same day in case Beresford has a last minute booking. Currently under construction.
Shop
Coming soon…
Departure
Normal departure time is by 10am.
In consideration of guests arriving after you, and our cleaning team, you are requested to vacate on your departure day on time please.
On the day of departure, staff may need to start early on the hot tub, and you may see cleaners nearby outside ready to start. Please don’t see this as added pressure, they just need to ensure they have enough time to prepare everything for our next guests.
Later departures, like early arrivals would normally not be possible to arrange in advance due to other potential/last minute bookings, and even if there is no new arrival after you, the cleaners and maintenance staff may already have had to schedule in cleaning your property at 10am to fit in with other demands company-wide for that day/week.
If possible, prices will be on application.
Before you leave, please…
- Leave your property in a clean state
- Remove all personal items, unused food and waste
- Stack the dishwasher and start it
- Ensure that there is no dirty cooking equipment.
- Bedding may be left in place (it helps our cleaners to check and count), unless soiled (in which case please bag it with a bin liner).
- Double check that all windows and doors are closed and locked.
- Place the keys back into the key safe and ensure it is closed and locked.
If you decide to leave early, please let us know as soon as possible so that we can secure the property.
As per The Small Print and terms of the Refundable Security Deposit, charges will be made for loss, damage or if excessive cleaning is required.
General Property Info
Electricity & Fuse Boards – Switch board is located on the ground floor under the stairs in the utility. Standard UK 240 volts is supplied with plenty of 3 pin sockets throughout, some with USB sockets. Guests may use their own electrical equipment at their own risk. Please ensure that any electrical items of your own are sufficiently safe to use and are PAT tested – faulty equipment is dangerous and may result in your property’s supply being fused. Please do not overload electrical sockets and make sure you switch off equipment and remove from the socket when not in use, in particular, please ensure that any devices producing heat such as hair dryers, straighteners etc are never left plugged in. Please do not use extension cables or take anything electrical outside. Charging of Electric Vehicles (EV’s and PHEV’s) of any kind is strictly prohibited. There is no air conditioning and we don’t provide cooling fans but feel free to bring your own fans if the weather is forecast to be hot.
Appliances – please refer to any manuals within in the property. There is no air conditioning and we don’t provide cooling fans but feel free to bring your own fans if the weather is forecast to be hot. All electrical appliances in your holiday home, supplied by us, have been safety checked. All properties have a TV. When using microwaves, please do not place metal objects or aluminium foil inside, please ensure that the correct grill pan is used in the microwave and clean any debris immediately. Stove top kettles, if supplied, please ensure that you set the flame correctly (low-medium), turning the flame up too high will only serve to unnecessarily damage the kettle by burning its sides.
Fridges/Freezers – please do not overload fridges or freezers or set the cooling thermostat too high (setting it to 3 should be sufficient). When the fridge has just been recently stocked it does take time to cool down. Please allow time for a full fridge to chill before assuming that it isn’t working. Please be very wary of placing heavy items on the shelves.
Laundry/Washer/Dryer/Ironing – please do not overload the washing machine and be aware that only small loads can be tumble dried. There is a clothes horse, iron and ironing board within the property.
Vacuum – please empty after use, do not over fill as this limits its ability.
Internal door locks – (bathroom doors etc) some may have been temporarily removed/disabled where worn pending replacement.
Fresh Water – Stop-tap is located on the ground floor inside the left corner cupboard in the kitchen. Our fresh tap water is perfectly safe to drink, as anywhere else in the U.K.
Toilet/Sinks – As we’re out in the country, for waste we use a septic tank system which is delicate, please only put toilet paper into the toilets and water only down the sink drains. Please dispose of anything else into the bins. Oils, fats, grease, chemicals & non-degradable materials such as wet wipes, sanitary towels etc will block the system.
Dishwasher/Washing Up – please wipe waste food off plates etc into the bin (not rinsed down the sink in consideration of our water waste system) before loading into the dishwasher to avoid clogging. Please use only dishwasher tablets, never washing up liquid.
Heating – generally controlled remotely, however, thermostats may be adjusted by ±3c by using the up/down arrows then confirming the selection using the tick. There can be a lot of residual heat with this system so we recommend using small adjustments. The timer when occupied is set to the following program approximately (may vary during throughout the year as required)- 6:00 21c, 9:00 19c, 15:00 21c, 18:00 22c, 22:00 20c, 23:55 18c.
Hot water – constant supply, please stagger showering times to ensure the best pressure
Furniture – kindly do not move any furniture including beds as this can cause damage and do not take any furniture or supplied towels outside.
Waste – our waste disposal service provider is “Peak Waste”.
Glass is recycled separately, therefore please use the black plastic tub provided to collect glass bottles and then transport them to the communal bin stores where you will find glass specific wheelie bins.
General waste – please place other waste in the other wheelie bins, our waste service provider riddles through them with a machine to separate what can be recycled.
Facilities
WIFI
Please refer to the WiFi terms and conditions in The Small Print before use.
The WiFi password to add to your device and to the smart TV to access your own apps for the network (property name) is:
@amosholidayhomes
Please note that Apple devices often prefer and may only even detect 5G WiFi networks.
LOG BURNER (IF INSTALLED)
The log burner (if installed) takes clean, dried wood logs only, not coal. Coal will cause damage. Please do not use anything other than matches, paper and kindling to light the fire. Using flammable fire lighters will cause damage.
Keep lighters/matches away from children. Keep the door shut at all times. Please do not over fill it or shut the door on protruding logs this will break the special fire glass (replacement is costly and will be charged for). The exterior may become hot please show caution and ensure that children and dogs are kept away from it and use a glove provided in the property. Do not place anything on top of the log burner, or anything nearby which may be flammable. Do not leave a fire unattended or leave the property unless the log burner as been extinguished. All ashes must be deposited in the metal bucket provided and not tipped in the household bins. The burner will not require many logs to heat the property.
BARBECUE (IF INSTALLED)
Please use the barbecue area provided, do not leave it un-attended and ensure that it is fully out before going to bed. NO barbecues are to be used other than thos provided on the patio/allocated areas. Do not place hot items on the garden furniture.
HOT TUBS (IF INSTALLED)
We have written about this in the Arrival section above as we feel it is most important that guests are informed about how best to use them on arrival and before use. Further details can be found in The Small Print.
Contact / Safety / Security / Medical
IMPORTANT SAFETY/SECURITY NOTICE PLEASE RE-READ UPON ARRIVAL…
On arrival at your accommodation be sure to identify your fire extinguisher under the sink and fire blanket and ensure that all exits are kept clear of luggage, etc
FIRE ACTION
In the event of a fire:
1. Raise the alarm by shouting ‘FIRE’.
2. Vacate the property and alert your neighbours, if possible close windows and doors behind you.
3. Dial 999 and ask for the Fire Brigade.
4. Proceed to the assembly point at the main site entrance
5. Do not take risks, collect personal items or re-enter the building
No bonfires, fireworks or Chinese lanterns are allowed. Do not burn candles inside the property or leave out door candles unattended
SMOKING is NOT permitted inside. If smoking outside please dispose of cigarette materials correctly do not throw on the ground please.
IN THE EVENT OF ANY EMERGENCY, PLEASE ALWAYS CONTACT THE EMERGENCY SERVICES BY CALLING 999 or 112 FIRST.
THEN PLEASE INFORM US OF THE SITUATION VIA THE Help CONTACT FORM.
For anything urgent out of hours, please also use the Help contact form. This will reach numerous members of staff at once who will deal with your problem as soon as they reasonably can depending on availability, distance from your location and nature of the problem. Please be aware that out of hours staff have access to limited/no IT systems and therefore cannot deal with any admin.
For anything else the best course of action is to find and discuss questions with staff on site where available.
Please avoid calling our offices as the are not always staffed during office hours, and never staffed during evenings and weekends.
SMOKE DETECTOR
If this beeps with no smoke or fire present, then please inform the staff so we can then change the battery.
CARBON MONOXIDE
Detectors are fitted, if they should activate, vacate the property and contact us immediately for assistance.
FIRE BLANKET, EXTINGUISHER & SPRINKLER SYSTEM
Non-intrusive CCTV
Is provided on our sites for the security of guests and staff, and also to help with check in procedures etc, verification of ID, last minute bookings, persons who struggle with technology etc. For any questions contact Amos Holiday Homes.
MICROWAVES
Do not place metal objects or aluminium foil inside microwave. Ensure that the correct grill pan is used.
ELECTRICAL EQUIPMENT
All electrical appliances in your holiday home have been safety checked. Guests use their own electrical equipment at their own risk. Please do not overload electrical sockets and switch off equipment and remove from the socket when not in use. EV (electric vehicle) charging is strictly prohibited.
ROADS, DRIVES & PATHWAYS
The speed limit of 5 mph to be adhered to at all times. There is a mix of pedestrians, dogs, wildlife and vehicles on site. Drivers should be aware of this and, in particular, be aware of children playing and dogs. The principles of the highway code must be followed. All vehicles must be legally roadworthy (not off-road), driven by holders of a full, current and valid driving license, and with adequate thirdparty insurance. Please park your vehicle in the designated place provided, by your property. Please note that all vehicles are parked entirely at the owner’s risk. Don’t drink and drive! Remember that it is an offence to do so and this applies to all areas of the site.
WATER, WOODLANDS, WILDLIFE & PREMISES
No attempt to fish in water bodies, or wade into the water should ever be made. Please always supervise children and dogs near water. Do not allow children or dogs to enter any unauthorised areas. Incects are naturally present within the wood and rural area, please be aware of this.
BUILDING WORKS
Some of our properties may be new or recently refurbished. We will not rent out any property which is not finished and we will avoid where possible building works on any properties nearby that we may own during your stay. However, for obvious reasons we may need to carry out emergency repair work at any time at any property, and we cannot control any building work carried out by any neighbours (just like yours at home). Normal working hours are 8am – 5pm, all plant, materials and structure will be made safe at the end of each day and the working areas cordoned off. Due to your health and safety you must not enter an area being worked on whether it is fenced off or not (a gate may occasionally be opened during work times). Please be aware that although we may have built a neighbouring property, it may now be owned by somebody else so we cannot be held responsible for their actions.
SECURITY
Please report anything suspicious immediately via the Help contact form.
Any anti-social behaviour will be dealt with swiftly as will with all types of unreasonable behaviour and will result in the guest being removed from the site and their booking cancelled immediately as per our booking terms and conditions.
Please remember when you go out to shut all windows and doors. It is your responsibility to ensure that all of the property is locked and secured, and the key returned to the key safe at the end of your stay
Strictly do not enter any of the surrounding properties or building areas CCTV records these areas at all times and police will be notified.
MEDICAL ASSISTANCE
In the event of an emergency please call the appropriate service on 999 or 112.
Should you have a medical condition that you require advise on or require emergency dental treatment contact NHS Direct on 111 available 24 hours.
Your post code is ST10 3BZ
24 hour A&E:
35 minutes / 14 miles – Royal Stoke University Hospital, Newcastle Rd, Stoke on Trent, ST4 6QG
01782 715444.
Open 24 hours. http://www.uhnm.nhs.uk
LINK FOR DIRECTIONS goo.gl/maps/kFkQ3RnJHaeAhtxr5
Minor injuries – Leek Moorlands Hospital, Ashbourne Road, Leek, ST13 5BQ (5 minutes / 2 miles) 0300 1231894. Open 8am – 8pm.
(currently reducing services so please check availability and opening times before travel)
LINK FOR DIRECTIONS goo.gl/maps/KJ5P85pmvFNpRUTG6
Closest Pharmacy – Boots (approx. 4 miles), 47 High Street Cheadle, ST10 1AR 01538 756095
Other Local Pharmacies:
There are several in Leek…
Boots, Superdrug and Well on Derby St
Lloyds (at Park Medical Centre), ST13 6QR
Lloyds, 15 Fountain St, ST13 6JS
Well, 16 Ball Haye St, ST13 6JW
You can find your nearest pharmacy with closing times via this very useful link with other medical resources such as GP’s, walk-in centres etc: https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/pharmacies/out-of-hours-medicines/
Final note
ON BOOKING OUR ACCOMMODATION AND USING OUR SITE, PROPERTIES AND FACILITIES,
ALL GUESTS AND VISITORS ARE ACCEPTING ALL OF THE ABOVE INCLUDING LINKS TO OTHER TEXT ON OUR WEBSITE.
END
Thank you for reading! 🙂
Extras...
Hot tub (optional if property booked direct on our flexible rate, included if booked via an agent at their non-flexible rate)
Each per booking. Two available.
£200
Dog
Each per booking, max 2 without further authorisation and payment.
£30
High chair
Each, subject to availability.
£15
Extra car parking
For more than one per bedroom. Each per booking.
£15
Logs
Per basket.
£10
Extra laundry
£POA (minimum charge £30).
Bed configuration change
N/A at this property.
Early arrival
Per hour, subject to availability.
£50
Late departure
Per hour, subject to availability.
£50
Extra night
£POA (minimum charge £200).
If you booked direct via Amos Holiday Homes (lower rate with more choices) and would like to add extras please use this button only…
If you booked via an agent such as Airbnb, VRBO, Booking.com, Hoseasons etc (higher rate but more included) and would like to add extras please use this button only…
Check In, Refundable Security Deposit & Access...
Please ensure that you have completed your check in online before travel!
CHECK IN OPENS 28 DAYS BEFORE ARRIVAL
The only way to pay the refundable security deposit is via this system. It accepts almost any debit/credit card, or you may use a PayPal account if you have one.
The check in form, available via the button below, is password protected to safeguard your booking.
The password will be in your booking confirmation and/or final payment confirmation, from your agent if you booked via one, or direct from us if you booked via Amos Holiday Homes.
Access codes are provided to the lead guest only once check in online has been completed and the refundable security deposit has been paid.
It is only complete when you have received your key safe code by email from “Access @ Amos Holiday Homes”.
The subject will be “Thanks for checking in! Your access details are here…”
No agent or third party can accept the refundable security deposit payment or provide your access details.
If you booked via Amos Holiday Homes please use this button only to check in…
If you booked via an agent such as Airbnb, VRBO, Booking.com, Hoseasons etc please use this button only to check in…
Help...
Urgent Out of Hours Help Contact Form for Guests in Residence Only
This will send an alert to members of staff on call for urgent issues, but cannot help with admin and booking queries.
For bookings, admin and general enquiries, please Be In Touch.