The Small Print

IT IS VERY IMPORTANT TO NOTE THAT NO MATTER WHO YOU PAY TO STAY WITH US, BE IT AN AGENT, OTHER PERSON OR DIRECT WITH US, ALL OF THESE TERMS APPLY TO EVERYONE.

AMOS HOLIDAY HOMES BOOKING T’s & C’s

BOOKING & PAYMENTS: “Amos Holiday Homes” primarily caters for family groups. We reserve the right to decline bookings, particularly if undeclared, from single sex/gender parties e.g. Hen or Stag and young aged groups (I.e. lead guest under 21 years). We normally do allow these to go ahead by applying a surcharge to the refundable security deposit. The lead guest who paid should be an occupier and at all times is responsible for all persons and dogs in their group. In the event that the lead/paying guest cannot attend, a new lead guest must be nominated by the paying guest, and we may request full details for both, and in this case, both the paying guest and the lead guest are jointly responsible for all occupants abiding by our terms. The lead guest is responsible for ensuring that all occupants are familiar with all terms and guides and read all of the information provided. Any questions or concerns by any occupant must be via the lead guest as we cannot converse with anyone other than the contact details provided at the time of booking. Lead guests may divulge the key safe code to other guests in their group, but the method in which access is provided is strictly confidential and must not be divulged to any person outside of the group in residence. The property will be used solely for the purpose of a holiday by the Holidaymaker and their group. The maximum number of people allowed at the property is clearly stated, this must not be exceeded (infant under the age of 2 year aren’t counted), the Owners reserve the right to terminate the hire without notice and without refund in case of a breach of these conditions. We reserve the right to correct errors in advertised prices. We will advise you of any errors at the time of booking that we are aware of, we reserve the right to correct errors of confirmed prices. In this case we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing that you notify us within 14 days of our advising you of the error. We promise that we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday. Following receipt of a Reservation Request the Owner shall check the availability of the Property. If the Property is available for the Holiday, the Owner shall reserve the Property. On booking a property you are accepting, on behalf of your party, the AMOS HOLIDAY HOMES BOOKING T’s & C’s. Upon receipt of the Initial Payment, (the deposit) the Owner will issue a Booking Form to complete the Booking, this may be part of a booking system on or via the website. A binding contract comes into existence once the deposit has been collected in cleared funds by the Owner and we/your agent has issued you with a confirmation notice. The booking conditions form the basis of your contract, you must check your confirmation your booking details carefully as soon as you receive it and advise us straight away if any information is incorrect. We regret we cannot accept liability if we are not notified within 7 days of us sending you the booking acceptance notice of any errors. The Owner reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker. The balance of the Rental Charge must be paid by the Holidaymaker to the Owner no later than eight (8) weeks prior to the commencement of the holiday. Where the Owner has not received the balance by the due date, an overdue reminder letter/email will be issued to the Holidaymaker and a charge of £20 will be added to the balance due. If the balance is not received within four (4) days of that reminder, the Owner reserves the right to treat the Booking as cancelled by the Holidaymaker, the Holidaymaker shall have no claim against the Owner for compensation or reimbursement whatsoever. All payments must be made in pounds sterling. Regarding double bookings, we link to various agents using the iCal system, availability is updated constantly between platforms, on the very rare occasion that a double booking occurs because of IT syncing issues, we will use a first come first served basis and cancel/refund the booking which occurred at a later time. You should normally be notified within 48 hours. Pricing fluctuations may occur at short notice due to market optimised software used by various agents, and what is included may vary between agents. 

CANCELLATION BY YOU: Please telephone or email us immediately if you wish to cancel your booking and on the same day send us a written confirmation quoting your booking reference. Your cancellation is effective from the day we receive your letter only.
If you cancel, a charge will be payable by you to cover our costs. The deposit is non-refundable. Any cancellations after the balance due date will be non-refundable, prior to the balance due date there will be a 50% charge of the full balance. Unless you inform us otherwise (and we confirm back), if you do not arrive at the property by 12pm on the day after your scheduled arrival, your booking will be treated as cancelled by you and you will not be entitled to a refund.

CANCELLATION BY US: On the rare occasion that of ‘force majeure’ we may have to cancel your booking. If we do, we will tell you as soon as possible and will offer you an alternative or a full refund. We regret that we cannot pay compensation or meet any expenses or costs you may incur as a result of any cancellation or change. We cannot accept any responsibility or pay any compensation in circumstances amounting to force majeure, including any event we could not, even with all due care have foreseen or avoided. Such circumstance includes the destruction or damage of your accommodation (which cannot be reasonably remedied to a satisfied standard before the start of your holiday) through, fire, flood, explosion, storm or weather damage, break in or similar event beyond our control.

If we have reason to believe that any guest in residence has contravened any of our terms, we will either evict the entire group immediately or issue a warning. Notification will be in form of either or both an email to the lead guest and/or a printed letter delivered to the property. If you are evicted you must leave immediately, remove all personal belongings from the property and leave it in a state as described in the property guide. If you are issued a warning you have been given a second chance – if anything else occurs during your occupancy you will be evicted. In any case, whether you are warned or evicted, you will lose your refundable security deposit, will not be entitled to any refund or form of compensation, may be charged additional costs for damage/loss/extra cleaning, and will be black listed from booking any of our properties again.

RESPONSIBILITIES OF HOLIDAY MAKER: Normal arrival time is after 4pm (subject to unavoidable delays), normal departure time is by 10am, unless prior arrangement has been agreed with the Owner and paid for where applicable, these times are superseded by any emails relating to a specific booking where these times may have been amended for reasons such as a pandemic where extra cleaning times may be required. The lead guest/booker is required to share the AMOS HOLIDAY HOMES BOOKING T’s & C’s, and important notices with their fellow guests. The property/site will be used solely for the purpose of a holiday by the Holidaymaker and their party, no party is to exceed the number of guests permitted for their booked property, no camping outside is insured or allowed. Babies in travel cots are not counted as a number in your party. Please be advised that Cots are no longer available (due to Health & Safety) you are requested to provide your own. High chairs may be available where possible on request. The Holidaymaker agrees to keep the property and all furniture, utensils, equipment, fixtures and fittings, including hot tubs, its cover and lifter, and area around the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss. The Holidaymaker must report as soon as possible to the owner any breakages or damage caused during their stay. The owner reserves the right to make a charge against the Holidaymaker for repairs or loss because of any damage caused. If damage has been found after the occupancy and prior to the following booking, if the guest has failed to report any defect or damage on arrival then the damage will be deemed to have been caused by the occupant at that time and will be subject to reimbursement to the owner. You are responsible for any damage or loss occurred during your stay both for the inside and outside facilities and premise. The owner cannot be held responsible for accidental breakdown during the stay.  Damage to laundry including linen, towels, tea towels and towels used for the hot tub (forbidden) will be charged for as will any missing laundry, pillows or duvets. If anything becomes badly soiled please bag it up separately and advise us. The Holidaymaker must ensure that the hot tub is used in a correct manner, in accordance with the instructions and paying attention to any warnings and guidelines within those instructions, and any signs around the hot tub area. Any breach of the given guides or any signs of misuse, or excessive contamination the holiday maker will forfeit the use of the hot tub for the remaining duration of the stay and it will be switched off accordingly. Please read separate policy provided, HOT TUB T’s & C’s & INSTRUCTIONS. If the hot tub requires any additional cleaning or refilling for the Holidaymaker to continue to use during their stay, they will be liable for such additional costs. Our hot tubs are thoroughly emptied and cleansed between guests, therefore it may not always be possible that the tub has reached the desired temperature prior to your arrival.  If this is the case, please adhere to the instructions so as not to delay the heating process. You must bring additional towels for your hot tub use. The Holidaymaker and all members of the party must show due consideration for other parties, refraining from abuses of the property and/or dangerous conduct, offensive or rude behaviour to the owner, their representatives or any third parties such as neighbours and other guests. If the behaviour is unsatisfactory, we may elect to terminate the booking and require you to leave the property immediately. In these circumstances we will treat your booking as having been cancelled by you from the moment of termination. If you or any person for whom you are responsible causes damage to any property or estate area, you must pay such sum as necessary to make good the damage or loss including any sums we may expend in compensating other people.

DOGS: 2 dogs are permitted for £30 each (pre-arranged and payable prior to arrival), any additional dogs are permitted only at the owner’s discretion and for an additional fee of £30 each. Dogs found in residence not pre-arranged will be subject to an additional fee of £50. No dog is to be left unattended whatsoever. Dogs are not permitted in bedrooms or on furniture including sofas and should sleep in a crate. Guests are liable for all damage and or extra cleaning caused by their dogs. Guests must remove all traces (inside and out) from the property of pet occupation before departure. The property owner reserves the right to levy any additional charge for any extra cleaning required after guest occupancy. Outside of the property, dogs must always be kept on a lead and not allowed to roam, not all areas are fenced off. Dogs causing too much noise, especially after dark, may be asked to leave. 

LIABILITY: The owner accepts no responsibility whatsoever for your personal belongings whilst they are at the property. Vehicles are parked at owner’s risk. We cannot accept liability for noise, nuisance or disturbance resulting from building works, noisy neighbours or local events etc and disruption of services from utility suppliers. The owner cannot be held responsible for any accident, loss or damage which may be sustained by any hirer, member of their party, or visitor however caused. The owner or their representatives shall be allowed access to the accommodation at any reasonable time during the holiday to deal with complaints, repairs etc and to verify that the property is being used in accordance with the terms and conditions agreed to. In the event of any breaches of the terms & conditions the Holidaymaker’s shall be deemed to have cancelled the Booking and the Holidaymakers shall have no claim for compensation or reimbursement whatsoever.

ACCESS: The lead guest will need to contact us prior to your stay to get the code for the key safe box as per the procedures described in the following paragaphs and the property guide for your booked property 

COMMENTS AND CONCERNS: You must notify us of any shortcomings within your accommodation immediately during your stay so remedial action, if appropriate can be taken. In the event of any breaches of the terms & conditions the Holidaymaker’s shall be deemed to have cancelled the booking and the Holidaymakers shall have no claim for compensation or reimbursement whatsoever. 

On Behalf on “Amos Holiday Homes” (Amos Leisure (Ramshorn) Ltd). E & EO. 23rd September 2023.
END OF AMOS HOLIDAY HOMES BOOKING T’s & C’s.

FEES

Standard refundable security deposit £150.

Refundable surcharges which may apply at the discretion of Amos Holiday Homes and charged for via a separate PayPal invoice…

Young age group (under 21 yrs), £50.

Celebration groups, same sex/gender and/or stag/hen parties, or staying in a recently built and/or high spec property, £50.

Non refundable costs which may apply at the discretion of Amos Holiday Homes if they occur…

Lost keys £100 minimum

Dog/s in residence but not pre-arranged £50 plus £30 per dog

Hot tub re-drain £100

Hot tub refill cold £150

Hot tub refill hot £200

Early arrival and/or Late departure £POA, usually £50/hr

Extra night £POA, usually £200 minimum charge

Extra admin (payment overdue etc) £20

Charges for theft, loss, damage or extra cleaning will be charged at cost.

Lost property minimum postage charge £10 plus packaging, time/fuel, admin and postage costs (collection is free but must be arranged).

Extras and Upgrades where available will be priced throughout our website and on the appropriate payment form, these are subject to change to reflect the market.

Our property prices are based on maximum property capacity not per occupancy, they may change without notice to reflect the market. We provide accommodation on a strict self catering basis and do not price, charge for or provide any consumables. 

Unless otherwise specified in your particular property guide or during the booking stage, property rental includes – utilities, bedding (made up for arrival), towels for indoor use and self catering equipment.

Property rental does not necessarily include the following options which may be available – dogs, hot tubs (private, serviced daily), car parking, WiFi, wood logs, high chairs, sauna, games, attraction tickets/promotions/vouchers, any consumables (guests should take their own food, drink, condiments, oils, salt, pepper, spices, toiletries and cleaning). Extras, where available, can be purchased pre or post arrival via the Guests section of our website.

PROPERTY ACCESS

CHECK IN ONLINE

Why:

If you have booked via an agent, they don’t own the properties and can’t arrange access, we do and only we can. When they pass your booking details to us via IT, there may be only a few pieces of information about you. Sometimes, if guests have booked through a third party agent, data sent to us can be diluted further, be non existent, or even be entirely different! For example, some channels such as Airbnb and Booking.com create alias email addresses for your user account to protect you (fair enough!), but unfortunately it can mean that 1. it doesn’t match with your personal email address and 2. they often filter our emails out so that you can’t see them! So for the benefit of all, we need more information about you than they provide to us which is true, accurate and kept up to date.

Please always keep an eye on email spam/junk folders in case you have missed any emails from us or your agent. 

The check in online form is also how we process ID, the refundable security deposit and send access details to you.

Even if you have booked via us and we had all of your details at the time of booking, we still ask for this to be done by ALL lead guests… your details may have changed since and we need to have up to date information for a smooth arrival.

Finally it is a way of you accepting our terms and conditions… When you book via an agent, you have agreed to their terms and conditions for the payment to them but not ours. As mentioned above, we own the properties, not the agents, so hopefully you’ll forgive us for wanting to protect the properties and your bookings for the benefit of everyone.

Please note – for any guests who have booked and paid via an agent, for the payment you are subject to their terms. If something happens to your booking (you wish to cancel etc), what you may not realise is that the agent only sends your money to us (after commission/fees) a good while AFTER your visit, so any issues concerning money, please consult them.

What:

A summary of questions asked by the form:

-Lead guest contact details and ID

–Vehicle details (to help our security team)

-Booking details

-Refundable Security Deposit payment (see further details below)

-Booking type / reason for visit / number of guests (insurance and emergency procedures)

-Declaration

(Personal data – we need this to contact you and keep you up to date with your booking and to process your access details, we may occasionally contact you after your stay to check how things were or make you an offer to return, but we will never pass on your details to a third party).

Copy of Declaration the Holidaymaker (Lead Guest) will make during Self Check In Online:

Tick the box to agree that you have read, downloaded/saved and/or printed the Property Guide for the correct site you are booked to stay at as confirmation that you and your entire group agree to adhere to the rules, guidance, instructions and conditions detailed throughout our website.

Group type: (select- Adults only some occupants under 21,  Adults only all occupants over 21, Family)

Purpose of visit: (select- Family Holiday, Friends Holiday, Business Trip, Celebration stag/hen, Celebration non stag/hen )

Group sex/gender: (select- Mixed sex/gender, Same sex/gender)

Age of lead guest: (select- 18-21, 21-30, 30-40, 40+)

…Accept Cookie Policy: I accept (tick box)
…Accept Privacy & Security Notice: I accept (tick box)
…Accept The Small Print: I accept (tick box) I agree that: I, The Holidaymaker (Lead Guest), as named, certify that I am over the age of 21 years (or 18-21 years and have notified the Owner by selecting the applicable option above) and will be a member of the party occupying the holiday accommodation. I have read and agree to, and will notify all other members of the party of the AMOS HOLIDAY HOMES BOOKING T’s & C’s as laid out in “THE SMALL PRINT”, and I am authorised to agree to these terms and conditions on behalf of all members of the party so as to bind all of the party members by them and so that each member shall be jointly and severally liable for the obligations under the contract. I and all those in my party will not share any access codes or passwords issued to me by Amos Holiday Homes outside of my party. I have advised if the party is a same sex/gender booking or if an adult only booking any members are under the age of 21, and the purpose of the stay. The Owner may reserve the rights to refuse such bookings or occupancy. I , The Holidaymaker (Lead Guest) am responsible for any payments to rent and occupy the holiday accommodation, for any payments for extras if applicable such as dogs, logs, facilities and I either have or will pay the refundable security deposit prior to occupation to contribute towards any excess charges due to damages, breakages or excess cleaning as a result of my or any member of my party’s occupancy. All information I have entered in this form is true and accurate to the best of my knowledge, and should any deviances occur I will inform The Owner before arrival.

(Date of declaration)

(Full name)

Where/How: 

Via our website, details will be given once full payment has been made and should be in your booking confirmation (from either us or an agent) you should have a link directly to this, and a pin code so only guests who have booked and paid in full can access it, protecting your booking.

Please complete the form in full and at the end when you press the submit button, if you have completed it correctly, you should see a thank you message and a copy of your submission should be emailed to you, and a copy to us.

When:

The check in window opens 7 days prior to your arrival, please complete it s early as possible to allow staff enough time to prepare for you and ensure a smooth arrival..

PLEASE DO ENSURE THAT YOU COMPLETE THE CHECK IN ONLINE BEFORE YOU TRAVEL! 

AND be aware that access details will only be divulged to the lead guest once they have proven their details and identity via the self check in online procedure.

By the time you arrive, there may be no staff nearby to help with any issues. The area may have poor mobile data and there is no guarantee that you will be able to connect to the WiFi outside of the property.

IDENTIFICATION

https://www.visitbritain.org/business-advice/pink-book/registration-data-protection-and-surveillance:“All serviced and self-catering accommodation premises must keep a record of all guests over the age of 16. The record should include their full name and nationality. You must keep each guest’s details for at least 12 months.” Therefore, we may require valid and in date photo ID with an address to prove your identity, however we assure you that we are not interested in your data and will never pass it on to any other party unless required by law, therefore you may mask irrelevant data, such as a reference number. We will never ask for: Race, ethnic origins; Religion; Political opinions; Physical or mental health (for example a disability); Sexual orientation; Criminal convictions or allegations.

Photo ID may be requested before or after access details are provided via the Check In online form on our secure website and potentially confirmed via CCTV…

Non intrusive CCTV is provided on our sites for the security of guests and staff. It can also help with buying extras, check in procedures etc, last minute bookings, verification of ID for access, and to help persons who struggle with technology etc. For any questions contact Amos Holiday Homes.

REFUNDABLE SECURITY DEPOSIT 

Why: Having rented out properties for over twenty years, we have operated with and without this and have found that properties are treated with more respect with this in place. Obviously loss, damage and extra cleaning are undesirable to us, but they severely impact the experience for other guests, so please appreciate that we have decided to keep this in place in the hope of keeping things running smoothly for everyone at the small expense of some admin. We very rarely have to dip into it and with having a system of a cleaner and cross-checker (usually the same teams in the same properties), and all properties are maintained by our own staff, we are usually well aware of any obvious wear and tear caused over time (we strive to rectify things when we can but back to back bookings can sometimes prevent this), and missing/damaged items, so please don’t be concerned too much about these things. However, if you feel it affects your stay, please be in touch with staff in person or via the Help contact form and please also inform us ASAP of any damage etc caused by your group so that we can rectify it ASAP for yourselves and subsequent guests. We will charge for anything that should and could have been avoided by any member (including dogs!) of a booking. Any costs above it will be invoiced.

How: Integrated into the check in online form via the PayPal system (almost any card can be used, OR a PayPal account if you already have one), so that it can be processed out of office hours if necessary. Refundable by us after staff have inspected the property after departure of guests and have found no loss, damage or extra cleaning required. Inspection will be carried out ASAP when possible but may not be completed for up to 72 hours after guest departure. When we process the refund via PayPal, it instantly processes the request. However, not all financial institutions and card provider operate the same so some delay may be expected. If you do not receive your refund within 7 working days of departure, please inform us. Please note, the refund can only go back to the original payment method, and PayPal does not divulge the details to us, so we do not see or store your payment method data. 

How much:  £150. We used to charge more but have decreased it. However, if we feel that your group poses a higher risk to the disruption of subsequent bookings (young lead guests, single sex/stag/hen/celebration) we reserve the right to add on surcharges, please do not take this personally. The deposit amount does not include charges valued above it, those if applicable will be levied in addition.

Conditions:

If you or anyone in your group contravenes the terms, conditions and guides as laid out in The Small Print, property guide, our website, any communication made by us to you, you will lose your refundable security deposit and may be charged further where required, if found during your stay you will be evicted and your holiday forfeited.

We recommend that as a simple guide you keep the GENERAL RULES at the top of this page and each property guide in mind, and as a summary please remember briefly:

• Respect
• No Noise
• Dogs
• Damage
• Loss
• Extra cleaning
• Evidence of drug use or any illegal activities
• No Unauthorised visitors
• No Over-occupancy
• No EV charging unless otherwise directed (even on 3 pin mains)
• No Off-road vehicles
• No Portable/flammable items
• No Misuse/abuse of facilities
• No Divulging of access/security systems/info
• Any breach that requires staff to attend site or co-ordinate security staff and/or the Police

USE OF FACILITIES

HOT TUB T’s & C’s & INSTRUCTIONS
If you are unsure of anything, please contact us before using a hot tub so that we can guide you.
We do not wish to alarm you but need to be sure you understand the importance of following the guidelines set down in this information package.
Used correctly hot tubs are perfectly safe and we hope that it will enhance your stay!
Please ensure that all guests, especially hot tub users read & understand all information in this document prior to use of our hot tubs and hot tub areas. Should any damage occur to the hot tub during your stay at your property you will be liable for any replacement or repair of such.
Anyone using our hot tubs does so at their own risk. Amos Holiday Homes will not accept liability for incidents of use against our advice, or for any re-imbursement for loss of use.
If you have any problems please contact us and we will attend as soon as possible, please be aware that we may not be able to attend a non-emergency until normal working hours.
In order to minimise interaction with our staff wherever possible, maintenance of your hot tubs will be carried out early morning before you rise or late morning when often guests will have left for the day.
If there are any issues with the hot tubs that prevent use for a set period of time a notice will be attached to the hot tub giving full information and instruction.

ON ARRIVAL
All hot tubs are presented to you in full working order, (including steps and covers at Ramshorn Estate). Between all bookings, hot tubs will be completely drained & sanitised for your own party’s wellbeing. Details of the conditions, settings temperature and chemical balance are recorded.
Please kindly bear in mind that if we have had a party vacating on the day of your arrival, time must be allowed for this large volume of new water to reheat. Please follow the procedure below in order to not disrupt this, thank you.
Do not remove the hot tub cover on your own, this is a 2-person operation.
The temperature is locked & set to raise to the optimum selection. In some circumstances (such as same day changeovers, low ambient air temperatures etc) we are unable to guarantee that it will be reached by your arrival time, please ensure that you keep the cover in place and secure to allow this procedure to continue, and please be patient.
Please do not request that the set temperature is increased, it is set according to guidelines, at an optimum of 38 degrees C. Setting a higher temperature will not speed up the process and may cause health risks.
Please do not attempt to change the settings, as this may result in you accidentally changing the mode and the tub not continuing to heat.
Your hot tub can be used at whatever temperature you desire prior to it reaching the maximum temperature of 38 degrees.
Please note that when the hot tub is in use or if you leave the cover off it will lose heat (at a rate dependent on ambient air temperature), and if we need to add fresh (cold) water to your tub due to it being splashed out this will reduce the temperature further.
To conserve heat please put the cover on immediately after each use (which also keeps children/pets safe and damaging debris out), do not splash water out and do not use for longer than the recommended periods, also for your own wellbeing. Please bear in mind that increased periods of use also require an increased period of time to reheat, remember that it is a hot tub and not a hot bath.

CONTAMINTATION & PRECAUTIONS
As we completely re-sanitise between guests, if the hot tub becomes contaminated it will be because you have contaminated it. The site staff will test and record results of the hot tub water regularly. The water chemistry will need balancing under normal use & this will only take a few minutes for the staff to carry out. Should the water become contaminated to the point where more thorough water balancing is required, your hot tub could be out of use for anything between 2 – 24 hours depending on the treatment/action required. If the water cannot be balanced by chemicals & filtration and the hot tub needs to be drained, then the hot tub will remain out of commission for the remainder of your stay. No refund or compensation will be made for ‘lost hot tub time’ due to contaminated water or any misuse and a £100 charge will be incurred to carry out a re-drain, and a further £80 if re-fill is required (re-drain + hot refill £180). We ask that you bath/shower before using the hot tubs, if you don’t, the hair, dead skin cells, grooming products, dirt and bacteria on your body that you would have washed off in the bath or shower will be washed off into the hot tub, and it will stay in your hot tub for the duration of your stay. By not bathing before you use the hot tub you are effectively using the hot tub as a bath… are you happy to share this ’bath water’ with your friends and family?
Do not smoke, eat or consume alcohol or any other beverage whilst in the hot tub, or around the hot tub area. The use of glass in or around the hot tub is strictly prohibited. Glass in the hot tub or foreign objects can cause harm to yourselves and the pump and motor of the tub. If any glass is discovered around the hot tub area, we will be forced to immediately drain the hot tub for your own safety, any damage caused to pumps from debris in the hot tub will incur at minimum an engineer call out charge.

HEALTH ISSUES & PRECAUTIONS
We advise anyone with any health concerns or problems or anyone using medication to consult their doctor prior to using hot tubs. In particular persons suffering from obesity, a history of heart disease, any cardiovascular conditions, low or high blood pressure, circulatory system problems, diabetes, etc.
Also, anyone taking medication that is likely to induce drowsiness or affect the heart rate, blood pressure or circulation MUST consult their doctor. People taking medications that can induce drowsiness such as tranquillisers, antihistamines, or anti-coagulants etc are not to use the hot tubs. You must not use the hot tub if you are under the influence of alcohol or drugs (whether legal, illegal, recreational or otherwise). Please be aware that mixing medication and alcohol can have unpredictable affects.
Never use the hot tub alone, always ensure that there is at least one other adult present at the property who are aware that you are using the hot tub so they can check on your well-being at regular intervals.
Children are to be supervised at all times.
Please take care when getting in and out of the hot tub and ensure that you use any steps and handrail provided and be mindful of leaves etc making steps more unpredictably slippery.
Please take care when walking on other wet surfaces, taking particular care when re-entering the properties as when the flooring surface is wet it will present a slip hazard.

BEFORE ENTERING THE HOT TUB
Please adhere to the advice and terms and conditions as set out. If a hot tub cover lifter is installed, please use it and do not attempt to remove the cover from its lifter. Step by step instructions will be provided in the hot tub area. If you are unsure, please do not attempt this without first asking a member of staff. Note that removing and replacing the hot tub cover must be undertaken by a minimum of 2 persons to prevent strain and injury and avoid damage. Please, DO NOT climb, lean, sit, stand, or allow children or pets on the hot tub edges or cover (including lifter if installed). When lifting the cover DO NOT tug on the skirts of the hot tub cover – lift from underneath. Your hot tub has been pre-set to the correct temperature of 38 degrees C. Please be aware that if a hot tub is used for long periods during very cold conditions it may lose heat. In very warm conditions you may find the temperature higher than expected on taking off the cover or lid. Should this be the case the temperature should fall when the blower has been on for a while. When the hot tub is in use the temperature will drop, the heaters will come on automatically once the temperature drops. Do not bail/splash water out of the hot tub, the water level needs to be at a level where it can enter the filter inlet for your hot tub to filter correctly. A dropped water level will mean that the pump will work overtime to try and circulate the water, thus damaging the motor. If your tub needs to be topped up with fresh (cold) water a member of staff will do this on the daily round, however if this is required the temperature will drop and the tub will take time to reheat, delaying your use. Please note that we are not obliged to repeatedly replenish the water level as with correct use it should not be splashed out in the first instance, this may be deemed as misuse, which could lead to decommissioning the hot tub & loss of use.
When not in use please ensure the Jet speeds are set at ’MIN’ and that the cover is replaced.
This will ensure the temperature remains constant and will keep dirt, leaves etc out (and for child/pet safety). 

HOT TUB USERS – PLEASE REMEMBER – SIMPLE DO’S AND DON’T’S:
Do ensure that the cover is removed and stored correctly (see Hot Tub Cover Removal Guide below), and always replaced and secured, especially in the presence of children
Do use the toilet (especially children) & shower and remove all cosmetic products from your skin, self-tanner, lotions, oils, makeup and jewellery BEFORE entering the hot tub
Do ensure that no contaminants i.e. bubble bath, washing up liquid, alcohol, oils etc are placed in the water or on the sides of the hot tub, as this can upset the chemical balance of the water & can result in allergic reactions
Do ensure feet are clean before entering the hot tub, wearing shoes up until entering
Do take care when entering & leaving the hot tub as leg muscles may be relaxed enough to make you unsteady
Do take care on slippery surfaces, steps, decking and flooring
Do tie up long hair
Do not swallow the water, or immerse your head
Do not jump into the hot tub
Do not exceed the max number permitted in the hot tub
Do not eat, smoke or drink whilst in the hot tub
Do not use glassware in or around the hot tub, to maintain safety and prevent damage, if any foreign objects are found in or around the hot tub it will be instantly decommissioned
Do not climb over, lean, sit, stand or allow children or pets onto the hot tub edges or cover (including lifter if installed)
Do not exceed 15mins at a time
Do not use the hot tub alone
Do not allow children under the age of 9 to use the hot tub
Do not allow children to use the hot tub unsupervised and when not in use make sure the cover is on and secured
Do not use any electrical appliances near/in the hot tub (e.g. phones, speakers etc)
Do not use the hot tub if you are, or suspect you could be pregnant
Do not use hot tub if you have had diarrhoea within last 14 days
Do not allow an incontinent person to use the hot tub, either with or without a waterproof nappy
Do not use the hot tub after a heavy meal or while under the influence of alcohol or sedatives
Do not use hot tub without first seeking professional medical advice if you suffer from diseases of the heart and circulation, skin conditions, are immuno-suppressed, are subject to fits, or take drugs affecting the cardiovascular or nervous systems
Do not use hot tub if you suffer with skin, ear, genital or other body infections, open sores, or wounds because of the possibility of spreading infection 

HOT TUB COVERS AND STEPS

(Will be depicted where available in the site specific property guide)

HOT TUB CONTROLS

(Will be depicted where available in the site specific property guide)

HOT TUB SIGNAGE:

SAUNA

If you are unsure of anything, please contact us before using a sauna so that we can guide you.

You must not use the Sauna or Steam Room if you are or if you suffer from any of the following conditions:

1. heart or circulatory problems
2. high or low blood pressure
3. epilepsy
4. diabetes
5. prone to fainting spells or dizziness
6. pregnant
7. under 16 years of age

• WARNING!: Before turning on the electric heater, always check the sauna room and heater.

• The heater may be used only when it has been correctly filled with stones.

• Do not cover the heater—this causes fire hazard.

• Do not touch a working heater, it causes burns.

• Ventilating the sauna room incorrectly may dry the wood too much and cause a fire hazard in the sauna.

• Only tap water may be used for making steam.

• Never make steam by using a water hose.

• Do not use the sauna for any other purpose than it is meant to be used.

• Undiluted sauna essences etc. may ignite when poured directly on the stones.

• Do not leave small children in the sauna unattended.

• Sudden cooling after staying in the steam room is not recommended for people with poor health. Consult a doctor.

• Enjoy the sauna as long as it is comfortable for you.

WiFi T’s & C’s
1. By using and/or activating the service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.
2. Extent of the Service
2.1.  All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.
2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.
2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
3. Your Use of the Service
3.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:
3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
3.1.2 contain obscene, profane or abusive language or material;
(Civil and criminal liability can arise from monitoring content or interception of e-mails and extreme care should be taken to ensure that this does not happen).
3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
3.1.5 contain material which infringe third party’s rights (including intellectual property rights);
3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;
3.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
4 Child Supervision
4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
5. Criminal Activity
5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
5.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
6. Our Use of your Information
6.1 Subject to clauses 5.3 and 5.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
6.2 It is important to ensure that this clause is complied with (or amended depending on how the data is used) and Data you collect is processed in accordance with the Data Protection Act and any mailings comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003
7. Other Terms
7.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.
7.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
7.3 This agreement is governed by the law of England.

HOW TO USE WiFi
No advice can be given on how to use or add Wi-Fi to your device.
Do not under any circumstances move or adjust any of the equipment
Do not attempt to use the phone line, you will be charged for such use.
Amos Holiday Homes is not responsible for the service provider time scales on repairs should an error occur or if the download or upload speeds are limited in our rural area.
The more users that connect the slower the speeds may be.
No refunds are available for any loss of service.
All users must be aware of the above and abide by the afore terms and conditions.

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